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REFUND POLICY

Last Updated: October 6, 2025

Thank you for subscribing to SCRL by Appostrophe AB (Org.nr 559065-5048, Stadsgården 6, 116 45 Stockholm, Sweden).

Our Refund Policy

We want you to be satisfied with SCRL. If you're not happy with your purchase, here's how refunds work.

When You Can Get a Refund

We may issue refunds for:

  • Technical issues that prevent you from using SCRL
  • Billing errors or duplicate charges
  • Dissatisfaction within the first 7 days of your initial purchase

We cannot refund:

  • Purchases made more than 30 days ago
  • Subscriptions where you forgot to cancel before renewal
  • Change of mind after extensive use of the service

All refund requests are reviewed on a case-by-case basis.

How to Request a Refund

Web Subscriptions (Paddle)

Email us:

  • Send to: [email protected]
  • Subject: "Refund Request"
  • Include: Your email, order number, and reason for refund

Processing:

  • We'll review within 2-3 business days
  • Approved refunds processed within 5-7 business days
  • Refunded to your original payment method

iOS Subscriptions (Apple)

Refunds are handled by Apple:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your SCRL purchase
  4. Click "Report a Problem" and select "Request a refund"

Apple reviews and approves all iOS refund requests. We cannot process iOS refunds directly.

Learn more: Apple Refund Policy

Android Subscriptions (Google Play)

Refunds are handled by Google:

  1. Go to play.google.com/store/account
  2. Find SCRL in your order history
  3. Click "Request a refund" or "Report a problem"

Google reviews and approves all Android refund requests. We cannot process Android refunds directly.

Learn more: Google Play Refund Policy

Cancelling Your Subscription

Important: Cancelling is different from getting a refund. Cancelling stops future charges but doesn't refund your current period.

iOS: Settings > [Your Name] > Subscriptions > SCRL > Cancel Subscription

Android: Google Play > Menu > Subscriptions > SCRL > Cancel Subscription

Web: Log into scrlapp.com > Account > Subscription > Cancel, or email [email protected]

Remember:

  • Cancel at least 24 hours before renewal to avoid charges
  • Uninstalling the app does NOT cancel your subscription
  • You keep access until your current period ends

EU Consumer Rights

If you're in the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason.

However, by using SCRL immediately after purchase, you acknowledge that you lose your right of withdrawal once you begin using the service.

To withdraw (before using SCRL):

  • Email [email protected] within 14 days
  • State clearly that you wish to withdraw
  • Full refund processed within 14 days

No Partial Refunds

We don't offer partial or pro-rated refunds for unused time. If you cancel your subscription, you'll keep access until the end of your current billing period, but won't be charged again.

Contact Us

For refund questions or requests:

Email: [email protected]
Response Time: 2-3 business days

For iOS refunds: Contact Apple Support
For Android refunds: Contact Google Play Support

Changes to This Policy

We may update this policy from time to time. The updated version will be indicated by the "Last Updated" date above.

This refund policy doesn't affect your statutory rights as a consumer under EU law or Swedish consumer protection law.

Document Version: 2.0
Effective Date: October 6, 2025